Frequently Asked Questions

What are your opening hours?

Our opening hours are Monday to Friday, 10.00am to 6.00pm and Saturdays, 10am to 4.00pm. Please feel free to pop in to our showroom at any time to have a browse.

Do I need to book an appointment?

It is advisable to book an appointment before coming in to see us if you would like to try on our wedding dresses, this ensures that we are available to help you throughout your consultation. However it is not essential to have an appointment and we always do our very best attend to each customer, but please bear in mind that we may not be able to see you immediately.

Does it cost anything to try on wedding dresses?

Yes, we charge a small fee of $50.00 for a 1-hour consultation. We also offer an exclusive consultation, giving you 2 hours to enjoy trying an extensive range of gowns, while enjoying drinks and nibbles for you and up to 4 friends. You will enjoy this experience in a semi-private area of the showroom. The fee for this consultation is $250, which is fully refundable towards the wedding gown when purchased.

What can I expect during a consultation?

We like to have a wee chat to you to get an idea of what you might be looking for. From here we will get together a range of gowns for you to try (up to about 10). We hold extensive knowledge of each gown we have in store, so we know what to pull out for you at your consultation.

We like to try various necklines and silhouettes on you, so you are able to get a great sense of what truly suits you when it comes to the wedding gown. The single most important feature of the gown is the neckline; you want to find that gown that ‘frames your face’ and has the ‘WOW’ factor. It is always good to come in with an open mind when trying on wedding gowns.

It is not uncommon for a bride to find their dream wedding gown during their first consultation.

Who should I bring with me to my consultation?

We recommend that you bring just a few trusted friends for your consultation and it is also nice to include your mother or mother-in-law to be during this special time. Do not overwhelm yourself with too many opinions as this can sometimes make the process more confusing that it needs to be.

Can I come back in to retry on the dresses I loved last time?

Yes, you are more than welcome to come in and retry the gowns you loved from you initial consultation. This can be a great opportunity to re-look at the gowns with a clear head and focus on the details that you loved. We do not charge for this retry consultation.

Is it OK to take photographs of some of the wedding gowns?

No. We kindly ask for no photographs to be taken of the wedding dresses in our showroom, as requested by our designers.

Do I have enough time to find a gown for my wedding that is in 6 months?

Yes, of course! Generally our gowns have a delivery time of 4-6 months from time of ordering, depending on the designer. We also are more than happy to sell the gowns from stock, which means no waiting time for the gown.

Can I pay my dress off in installments?

Yes, we can arrange reasonable payment methods to suit your needs. Please speak to us in store about these options.

Do you have wedding dresses for hire and what price range?

Yes, we have a small selection of wedding dresses for hire. We ask that you book a consultation time with us to discuss your ideas for the wedding gown. Wedding dress hire prices range from approx. $650.00 to $1700.00.

Do you hire suits for the groom and groomsman?

Our partner business MAJOR TOMMS Suit Hire has a full range of suits and accessories for the groom and groomsman. These can be viewed on our MAJOR TOMMS Suit Hire web site.

Brides beware!

Purchasing our designer wedding gowns from unauthorised sources, either on the web or in unauthorised retail locations can involve certain risks, including but not limited to:

The products could be copies, knock-offs, counterfeits or imitations that are certain to be of inferior quality. Only genuine products offer the fit, quality and true value for which our designers are known.

The gown may not be delivered even though a deposit has been made or the gown has been paid for in full. Our designers only ship their products to Authorised Retailers. If an unauthorised retailer offers to order any of the gowns you see on our designer’s websites, they are either ordering a counterfeit product or are ordering through unauthorised channels.

Many unauthorised websites are using the genuine photographs from our designer’s website this is a breach of international copy right laws. If the price of these products is significantly below the prices generally prevailing in the market, it is highly likely it is not a genuine product. For your security, please visit us in store.